Cancellation Process:

  • Customers can cancel orders within 5 working days after purchase by contacting our support team at support@thebathub.com.

Cancellation Fees:

  • A 10% administrative fee will be applied to canceled orders, excluding delivery charges.

Refund Policy:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
  • Refunds will be processed within 30 days after the cancellation request is approved, minus the administrative and delivery fees.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thebathub.com

Exceptions:

  • Orders that have already been dispatched or customized items cannot be canceled or refunded.

Contact Us:

Policy Changes:

  • We reserve the right to modify our sales and refund policies. Customers will be notified of any changes via our website.

    Shipping returns

    • To return your product, you should mail your product to support@rank-artisangmail-com
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.