Cancellation Process:

  • Customers can cancel orders within 5 working days after purchase by contacting our support team at support@thebathub.com.

Cancellation Fees:

  • A 10% administrative fee will be applied to canceled orders, excluding delivery charges.

Refund Policy:

Once we receive your returned item, it will go through an inspection process to ensure it meets our return conditions. After inspection:

  • If approved, we will process the refund with a 30% deduction as a restocking and processing fee.
  • Refunds will be processed within 30 days after approval.
  • The refund amount will be credited to your original payment method (credit card, bank transfer, etc.).
  • Return shipping costs will be paid by the customer and are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refunded amount.

Exchanges

  • We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at support@thebathub.com

Exceptions:

  • Orders that have already been dispatched or customized items cannot be canceled or refunded.

Contact Us:

Policy Changes:

  • We reserve the right to modify our sales and refund policies. Customers will be notified of any changes via our website.

Shipping returns

  • To return your product, you should mail your product to support@thebathub.com
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.